Frequently Asked Questions

Beauty & Wellness -- FAQ

How do I choose a professional?

Browse professionals by service, rating, and availability, or let Fash assign the next available qualified professional for your chosen service.

Are the professionals verified?

Yes -- professionals on Fash go through an application and verification process, including relevant qualifications for licensed services, before they can accept bookings.

What payment methods are accepted?

You can pay via the mobile money and payment options available in the app at checkout.

Can I request a refund?

If a service wasn't delivered as booked, report it through the app within 24 hours and our support team will review your case.

Is my information kept private?

Yes -- see our Privacy Policy for details on how we handle your data, including health/skincare-sensitive details you may share with a professional for service purposes.