Cleaning Policy

Laundry & Garment Care Policy

This policy covers how we handle your garments, our quality guarantee, and what happens if something goes wrong.

Garment Care Standards

Every garment is inspected on pickup and sorted by fabric type and care instructions before cleaning. Special-care items (delicate fabrics, embellishments, leather, or garments with unclear care labels) are flagged and, where relevant, confirmed with you before treatment.

Quality Guarantee

If you're not satisfied with the cleaning quality of an item, report it within 24 hours of delivery through the app, and we'll arrange a free re-clean or, where re-cleaning isn't possible, an appropriate remedy in line with your rights under the Sale of Goods Act (Cap. 214) and the Fair Competition Act, 2003.

Liability for Damage or Loss

While we take care with every garment, in the rare event of damage or loss during processing, compensation is assessed based on the item's fair depreciated value, unless a higher declared value was agreed at drop-off. Please point out pre-existing damage, missing buttons, or loose stitching at pickup so it can be noted before cleaning begins.

Cancellations

Orders can be cancelled free of charge before a provider has been assigned. Once a provider is en route for pickup, a small cancellation fee may apply -- this is always shown before you confirm the cancellation.

Uncollected Items

Please arrange delivery or pickup of cleaned items within 14 days of completion. Items left uncollected beyond this period may incur a storage fee, consistent with standard industry practice for garment care services.