Contact Support
We're here to help
Contact Support
Our customer care team is available to help with bookings, orders, payments, and anything else you need.
Ways to reach us
- In-app chat: open any active order and tap the chat icon to message your assigned provider or professional directly.
- Support chat: available from the Account section, 24 hours a day, 7 days a week.
- Email: support@fash.co.tz
- Phone: available during business hours (08:00 -- 20:00, East Africa Time) via the number listed in the app's Account section.
Before you contact us
For the fastest response, have your order number ready. Many common questions -- rescheduling, delivery timing, payment issues -- are also answered in the FAQ and Policy pages for each service category.